Frequently Asked Questions

I’d like to switch to Rakeback. How do I do that?

By default, every account is enrolled in the Elite Benefits Program. If you want to switch to Rakeback, simply send an email to The process takes up to 72 hours to be completed. Once you’ve successfully switched to Rakeback, it will be reflected under Rewards in the poker client. Please note that although you […]

Can I change my nickname/table name?

Unfortunately, you cannot change your nickname. Your nickname not only serves as your online identity, but it helps players recognize you at the tables. Since you can’t change who you are when playing in a live poker game, we generally do not let our players alter their identity online. There are some exceptions to this […]