Frequently Asked Questions

Grading timeframes (Sportsbook)

With major US sports (NLF/NCAA Football, MLB, NBA/NCAA Basketball and NHL) this is almost always the case and usually, you should not have to wait more than one to two minutes for your bets to be graded. With other sports such as Soccer, Tennis, Boxing and Golf, grading can take up to 10-15 minutes. In […]

Timeframe for claims (Sportsbook)

All claims must be reported within 15 calendar days from the time the wager was settled. No claims will be honored after this fifteen-day period. To be sure there are no errors, it is highly recommended to review all wagers carefully, as follows: Check your bets prior to confirming them on the Bet Slip online. […]

How long do I have to wait after my deposit before I can withdraw?

You need to wait at least 72 hours before requesting a payout. Our Security Department reviews all payouts and your account also needs to be certified before cashing out. In addition, your account must generate a minimum rake before the system will allow you to cash out. This applies to player-to-player transfers as well.

How long does it take to receive a paper check?

  The free check option can take up to 6-8 weeks to arrive and you are limited to one free check every 30 days. For faster service, we can send your check by FedEx, which takes 7-15 business days and costs $55.

How long do Crypto withdrawals take?

Under normal circumstances, payouts are processed within 1 hour after they are requested. However, all payouts are subject to review and may take up to 15 business days to process.

How long do Player to Player transfers take?

On average, player-to-player transfers take 10 minutes. On some occasions, player-to-player transfers can take upwards of 2 hours if there is a high volume of transfers being requested.

How long do Person to Person deposits take?

Person to Person deposits are generally processed within 8 hours.  Please note it might take longer (up to 72 business hours) depending on the processing office’s business hours and the number of transactions they need to process.

Select the software version that is right for your Mac

How to find my chip architecture?