If the funds from your eWallet have been deducted and you don’t see the amount reflected in your poker balance then you’ll need to contact us. Please email firstname.lastname@example.org from the address that’s registered on your account. Be sure to include a description of your issue, your player nickname, the site you are playing on, and a screenshot of the transaction as it appears in your eWallet.
If your eWallet has been deducted and you don’t see the amount reflected in your poker balance then we’ll have a look at this right away. Please send an email to email@example.com that includes the following: Screenshot of the transaction within your eWallet. Also include your player nickname and the WPN site you play on. Please make sure you send us this email from the address that’s registered on your account. Once we’ve received the information, please allow us 24-48 hours to contact the processor and have your transaction processed.