Frequently Asked Questions

Why am I having disconnection issues?

If you are having disconnection issues, please follow these troubleshooting steps:

  • Please contact your Internet Service Provider or cable company and check your internet speed, plus  specifically ask them for packet lost issues.
  • If that doesn’t work, try adding an Ethernet cord to connect directly from your router to your desktop/laptop.
  • Finally, if you’re still having problems, update all network drivers on your computer.
  • If the issue persists, please send a screenshot and all relevant details such as screen name, TID #, hand ID # , table #, and date/time by email to so we can further investigate.