If the funds from your eWallet have been deducted and you don’t see the amount reflected in your poker balance then you’ll need to contact us. Please email support@winningpokernetwork.com from the address that’s registered on your account. Be sure to include a description of your issue, your player nickname, the site you are playing on, and a screenshot of the transaction as it appears in your eWallet.
If you are having difficulties depositing then please contact support@winningpokernetwork.com from your registered email address.
For a crypto deposit to be processed, it must first be verified by miners. This can take some time depending on demand. If you are using Bitcoin, you can visit Blockchain.com to see how many miners have confirmed your transactions. We require seven confirmations before processing a bitcoin transaction. If you have any other issues please contact support@winningpokernetwork.com from your registered email address.
If your eWallet has been deducted and you don’t see the amount reflected in your poker balance then we’ll have a look at this right away. Please send an email to support@winningpokernetwork.com that includes the following: Screenshot of the transaction within your eWallet. Also include your player nickname and the WPN site you play on. Please make sure you send us this email from the address that’s registered on your account. Once we’ve received the information, please allow us 24-48 hours to contact the processor and have your transaction processed.
Credit card refunds can take up to 90 days to be reflected on your account and depend on your card issuer. It’s a good idea to check directly with your credit card company to learn about refund timelines.
Person to Person transactions can take anywhere from 45 minutes up to 8 hours depending on the volume of deposits. Please make sure you have introduced the Control Number (MTCN) once you send the transaction. If it’s been longer than 8 hours, please send an email to support@winningpokernetwork.com with these details: Sender’s Name: Receiver’s Name: Control Number: Amount: Player Nickname: Registered email:
If you deposited to a different address but used the same coin, please contact support@winningpokernetwork.com with how much you sent and what address you used. Our team can make a one-time exception and apply your deposit. However, if you sent a different coin, there’s nothing we can do on our end.
If you receive a rejected message, there is an issue with your transaction. The most common reason for a credit card being declined is that your bank has blocked international transactions. You can resolve this by contacting your bank and letting them know that you authorize the transaction. If your bank tells you that everything looks good on their end, but your credit card deposit is still being declined then use the Live Chat option to contact an agent. We’ll gladly help you complete your deposit or guide you through using another method. If Live Chat is not available
The amount of time it takes for your deposit varies based on what type of payment method you used. For more information on each payment method, please refer to the “Time Frame” section on our FAQs.
Most Common
