Frequently Asked Questions

Deposit Issues

Why hasn’t my Player to Player transfer arrived?

Ordinarily Player to Player transfers take from 15 to 20 minutes to be approved, as all transfers are subject to review.  If it’s been more than 20 minutes please send an email to support@winningpokernetwork.com and our support staff will look into this for you. Keep in mind that when sending a transfer, you need the recipient’s table name rather than user name for the transfer to be approved. If you’re waiting to receive a transfer, keep in mind that for privacy and security reasons, only the sender can ask for information about a Player To Player transfer.  Kindly ask

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Why don’t you offer my favorite deposit method?

We’re sorry if we don’t support the option you are looking for. Deposit options vary based on location. We do recommend that you try Bitcoin, which is our player preferred option and accepted no matter where in the world you’re depositing from.

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It says my card is linked to another account. What do I do?

Please note that we only allow one account per customer per skin.  If you provide us with the last 4 digits of the card you are trying to use, we can look into this further and potentially enable the card for use on your account. Please contact support@winningpokernetwork.com, provide your username and the last 4 digits of your card.

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