Frequently Asked Questions

Security

Can I use a VPN to play poker?

We highly advise you not to use a VPN on our site, it might trigger a security flag. If you do choose to use a VPN it will limit our ability to protect your account. If you decide to ignore our advice and wish to use a VPN to play on our site, you’ll need to email support at support@winningpokernetwork.com to let them know. In your email, you must state that you understand the risks associated with using a VPN and you must agree that WPN will not be responsible whatsoever for any account breaches under any circumstances.

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August 5, 2021

Why do you use CAPTCHAs?

CAPTCHA (Completely Automated Public Turing test to tell Computers and Humans Apart) is a security feature we implement in our games to confirm the presence of a human player at our tables. If a player fails to complete the CAPTCHA correctly, they may be presented with additional challenges to verify that they are the sole operator of the account. Failure to pass these challenges could result in penalties or temporary restrictions on the account to maintain a fair gaming environment for all players.

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August 5, 2021

I failed the Captcha Test, what’s next?

CAPTCHA (Completely Automated Public Turing test to tell Computers and Humans Apart) tests are done randomly to keep our tables safe and bot free. We understand that sometimes, due to different circumstances, our players can fail the test. If you failed or were not able to complete the test, an alert will reach our security department. They will review your account to make sure everything is fine and you will be contacted via email if they require any further information.

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August 5, 2021