Frequently Asked Questions


How do I know your games are fair?

RNG in Our Online Poker Platform The Random Number Generator (RNG) used in our online poker platform is based on a well-known hash algorithm that generates unpredictable outcomes. This algorithm is utilized to shuffle and deal cards from a standard 52-card deck, resulting in up to 1.4615 x 10^50 possible shuffles. This astronomically large number of shuffles ensures that the generated outcomes are random, unbiased, and not influenced by external factors or manipulated by players or the platform itself. This guarantees fairness and integrity in our online poker games. To maintain transparency and trust, we have submitted our RNG

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What happens if I lose my access?

If you lose or forget your password, you can reset it using the link provided on the login screen. We will send you a link to your registered email address to reset it. If you lose access to your email, please contact us at and we will be more than happy to assist you.

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Can household members play simultaneously?

At ACR Poker we take pride in ensuring gameplay integrity. Therefore, we recommend that you don’t play on the same Cash Tables, Tournaments, Sit & Go’s, or Jackpot Poker with anyone you know. Also, playing from the same IP location as someone you know is strictly prohibited. We are constantly monitoring the action on our tables and if we find any player colluding or attempting to collude with another user, we are entitled to take any action we see fit. This includes immediately blocking access to the games, terminating such player’s account(s), and seizing all monies held in any

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Select the software version that is right for your Mac

How to find my chip architecture?