Frequently Asked Questions

I sent the incorrect amount of cryptocurrency, and it was less than the minimum deposit amount of $10. What should I do?

Crypto Deposit Confirmation and Processing

The system will process your crypto deposit as soon as it has been confirmed. For a crypto deposit to be processed, it must first be verified by miners, which can take some time, depending on the network’s current demand.

If you have the crypto address used for the deposit, you can visit to check the number of miner confirmations for your transaction. Our system requires seven confirmations before processing a crypto transaction.

Please keep in mind that the time it takes for miners to confirm your transaction may vary due to network conditions and transaction fees.  Rest assured that your deposit will be processed.