Do you offer any casino bonuses?
Yes, in addition to our regular casino promotions and rewards, we currently offer the CryptoMines Casino Bonus, a special crypto-based promotion available to eligible players. While we don’t offer traditional casino bonuses like match bonuses, we provide value through exclusive promotions, tournaments, leaderboards, free spin offers, and special events such as CryptoMines. CryptoMines Casino Bonus […]
How do I change my account currency?
Unfortunately, you cannot change the currency of your account. Our poker client uses US Dollars, as all our cash games and tournaments operate in that currency.
How can I see how much rake I’ve generated in the poker client?
Unfortunately, you can’t view how much rake you’ve generated directly in the poker client. However, our support can provide this information. Just contact Customer Support with your rake generation request. Be sure to include your nickname, registered email, and timeframe for rake generation.
How do I unsubscribe from your email list?
If you want to stop receiving emails from us, simply contact us at Customer Support, provide your username and request to be removed from our list.
How can I reopen my account?
We’d be happy to allow you access to our Poker section again. However, we can only do so if you originally chose to temporarily disable your access and not permanently disable it. This is due to our Responsible Gaming policies. If you requested a temporary ban, and the timeframe has passed, please contact Customer Support to […]
How do I close my account?
If you wish to close your account, please email Customer Support from the registered email address we have on file. When you send your request, please add your username and let us know if you want a temporary or permanent closure. Requests for temporary account closures should also let us know how long you want […]
What’s my username, screen name, etc?
If you are logged into your account, your username will be displayed at the top of the poker client. You can also find your personal information by logging into your account and clicking on the ‘My Account’ button, which is located at the top-right corner of the screen.
Can I change my nickname/table name?
Regrettably, you cannot change your nickname. Your nickname not only serves as your online identity, but it helps players recognize you at the tables. Since you can’t change who you are when playing in a live poker game, we generally do not let our players alter their identity online. In addition, we only allow one […]
When logging in, I received a “Your ID or password is incorrect” message. How can I access my account?
If you can’t log into your account, here are a few things to try: Make sure your email address, which is your login ID, is written in lowercase letters. Uncheck the ‘Remember Password’ option on the login screen before entering your email address and password. Enter your login and password in a word document before […]
