Why was my account suspended?
Keep in mind we only allow one account per player. If you create a second account, it will be permanently closed. Are you trying to play from a BANNED COUNTRY? If so, the account will be temporarily suspended. Please contact us once you leave the banned country. Also, if you use a VPN that shows […]
Do I need to “certify” my account?
Under certain circumstances, as part of our Security protocols, we may require you to certify your account.
Can I create more than one account on ACR Poker?
We only allow one account per person. If you open more than one account, we will close your additional accounts and leave the oldest account active.
Can I play on two different Winning Poker Network rooms at the same time?
You are permitted to have an account on each of the Winning Poker Network (WPN) sites but note that simultaneous logins are not allowed. Additionally, be cautious when playing the same event with multiple accounts, as this may raise a security flag (e.g., registering for a tournament in one skin after being eliminated in another). […]
Where can I find my balance?
Log into the Poker Client. Click on the Green ‘My Account’ button on the top right of the screen. Or you can also see it under your username in the main lobby.
How do I certify my account?
Just follow these simple steps: 1.From the lobby click the green ‘My Account’ button 2.Click on ‘Deposit’ 3.Next click on ‘Account Certification’’ 4.Click on ‘Document Verification’ 5.After choosing ID Verification, Proof of Address or Update Personal Information you will find the “Start” button. Click on the buttons and then upload the document saved on your device […]
How can I report a suspected security incident?
To report a security issue with your account, please email support@winningpokernetwork.com from your registered email address. Be sure to provide a brief description of your issue along with answers to the following questions: A) When was the last time you accessed your account? B) What was the balance of your account the last time you accessed […]
How can I reopen my account?
We’d be happy to allow you access to our Poker section again. However, we can only do so if you originally chose to temporarily disable your access and not permanently disable it. This is due to our Responsible Gaming policies. If you requested a temporary ban, and the timeframe has passed, please contact Customer Support to […]
How do I close my account?
If you wish to close your account, please email Customer Support from the registered email address we have on file. When you send your request, please add your username and let us know if you want a temporary or permanent closure. Requests for temporary account closures should also let us know how long you want […]
