Frequently Asked Questions

I sent the incorrect amount of crypto, and it’s more than $10. What should I do?

For a crypto deposit to be processed, it must first be verified by miners, which can take some time, depending on the network’s demand. If you are using Bitcoin, you can visit to check the number of confirmations on your transaction. Note that we require seven confirmations before processing a Bitcoin transaction. The amount […]

What should I do if I sent the wrong amount using Moneygram?

Person to Person deposits made for an incorrect amount are usually rejected, but if the deposit was made in the past 48 hours, we can still resubmit the transaction with the new amount. If it has been less than 48 hours, please email us at with a picture of the receipt showing the sender’s […]