Frequently Asked Questions

I’ve downloaded the new poker client, but I can’t find the shortcut or access the software after I close it? What do I do?

In some instances, the shortcut is not being created on the home page.  In order to find the shortcut from your computer, click on:

  1. PC
  2. C: DRIVE
  3. “YOUR POKER ROOM” Poker Folder
  4. “YOUR POKER ROOM” Poker Shortcut

Once you’ve located the icon you can double-click to reopen the client or drag it to your desktop for easier access.  We are working on a patch to populate the shortcut as soon as possible to the desktop.

Select the software version that is right for your Mac

How to find my chip architecture?