Frequently Asked Questions

How do I create a Bitcoin or Crypto wallet?

Here are the steps to create a Bitcoin or Crypto wallet: First go to Select the country you reside in and the payment method you want to use. A credit card is the most popular option. You will see several wallet options to choose from that meet your criteria. You can read reviews of […]

How do I deposit using Bitcoin?

Steps to Deposit Using Bitcoin Click the green “My Account” button. To deposit with Bitcoin, click on the ‘‘Bitcoin’’ button. Enter the amount you want to deposit in USD, taking the minimum and maximum amounts into consideration. Also, enter the promo code if you have one. You will receive a warning to check with your […]

How do I deposit with a credit card?

Click the green “My Account” button. Then click the “Deposit” tab Click on the Credit Cards button Enter your credit card information Enter the deposit amount. Click on the deposit button.  

What is the Beast?

The Beast is a weekly rake race for cash game players that runs from Saturday at 12am ET to Friday at 11:59pm ET. Just play cash games and you’ll automatically earn points for the leaderboard with no extra cost to participate. The prizes are tourney seats in cash, with millions paid since its inception. The […]

Why did I receive the incorrect number of Rank Points?

When calculating Rank Points, there are a couple of things to keep in mind. First, we always wait until the end of a tournament before calculating Rank Points (In tourneys, you will earn 5.5 Rank Points for each $1 USD paid in tournament fees). Second, we don’t calculate Rank Points until the end of a […]

Why isn’t my bonus active?

All bonuses for First Time Deposits should be automatically activated. This includes if you used Bitcoin or another cryptocurrency. Please email from your registered email account to report this issue and our team will look into it.

Why haven’t you credited my bonus?

Please take into consideration that bonuses are not upfront cash. In order to redeem your bonus, you will have to do the following: Click on My Account on the top right Click on the Rewards button Click on Bonuses

Why are my withdrawal options blocked?

There are lots of reasons why you may not see the withdrawal option you are looking for. For security reasons, we can’t disclose them here. Please remember that if you already have a pending withdrawal, you’ll need to wait until that’s processed before you can request another one. If you require further assistance please contact […]

How frequently can I request a withdrawal?

Bitcoin and other cryptos: One payout per 24 hours up to 5 per week. E-Wallets: One per 7 days. Paper Check: One for free every 30 days. All other checks requested within that 30-day period will cost $65. MoneyGram: One per week. You need to wait at least 72 hours before requesting a payout. Our Security Department reviews all […]