My eWallet deposit wasn’t credited to my poker balance? Where are my funds?
If your eWallet has been deducted and you don’t see the amount reflected in your poker balance then we’ll have a look at this right away. Please send an email to support@winningpokernetwork.com that includes the following: Screenshot of the transaction within your eWallet. Also include your player nickname and the WPN site you play on. […]
How long does a credit card refund take?
Credit card refunds can take up to 90 days to be reflected on your account and depend on your card issuer. It’s a good idea to check directly with your credit card company to learn about refund timelines.
Why hasn’t my person to person transfer gone through?
Person to Person transactions can take anywhere from 45 minutes up to 8 hours depending on the volume of deposits. Please make sure you have introduced the Control Number (MTCN) once you send the transaction. If it’s been longer than 8 hours, please send an email to support@winningpokernetwork.com with these details: Sender’s Name: Receiver’s Name: […]
I accidently sent my crypto deposit to a different address. What can I do?
We can assist you with this. Please contact support@winningpokernetwork.com with how much you sent and what address you sent the funds to.
What should I do if I receive a rejected message when depositing?
If you receive a rejected message, there is an issue with your transaction. The most common reason for a credit card being declined is that your bank has blocked international transactions. You can resolve this by contacting your bank and letting them know that you authorize the transaction. If your bank tells you that everything […]
Why is my deposit taking so long?
The amount of time it takes for your deposit varies based on what type of payment method you used. For more information on each payment method, please refer to the “Time Frame” section on our FAQs.
Why hasn’t my Player to Player transfer arrived?
Ordinarily Player to Player transfers take from 15 to 20 minutes to be approved, as all transfers are subject to review. If it’s been more than 20 minutes please send an email to support@winningpokernetwork.com and our support staff will look into this for you. Keep in mind that when sending a transfer, you need the […]
Why is my P2P access restricted?
If your P2P access is restricted, you need to contact us directly via email at support@winningpokernetwork.com
Why don’t you offer my favorite deposit method?
We’re sorry if we don’t support the option you are looking for. Deposit options vary based on location. We do recommend that you try Bitcoin, which is our player preferred option and accepted no matter where in the world you’re depositing from.
