Is there a limit for credit card transactions?
Credit card transaction limits vary from player to player and region to region. Although we cannot provide exact limits here, you can visit the cashier to view your minimum and maximum deposit amounts. Just click on the deposit button, which is located in the bottom right corner of the lobby, and choose credit card as […]
What is the exchange rate for Cryptocurrencies?
Cryptocurrency exchange rates can fluctuate rapidly. When requesting a deposit or withdrawal, we’ll display the current exchange rate for the cryptocurrency option you choose. You can then decide whether or not to proceed with your deposit or withdrawal. Kindly note that upon requesting the crypto address, we will hold the exchange rate for 15 minutes […]
What time zone do you use?
All tournaments are according to Eastern Time. However, the times you see in the poker software mirror the time zone set on your computer.
What languages are available on WPN?
Our software supports English, Spanish, Portuguese, and Russian.
How many players are online?
You can see how many players are online at any given time. Once you’ve logged into the poker client on your computer, the number of players online will be displayed at the bottom next to the date.
My eWallet deposit wasn’t credited to my poker balance? Where are my funds?
If your eWallet has been deducted and you don’t see the amount reflected in your poker balance then we’ll have a look at this right away. Please send an email to support@winningpokernetwork.com that includes the following: Screenshot of the transaction within your eWallet. Also include your player nickname and the WPN site you play on. […]
How long does a credit card refund take?
Credit card refunds can take up to 90 days to be reflected on your account and depend on your card issuer. It’s a good idea to check directly with your credit card company to learn about refund timelines.
Why hasn’t my person to person transfer gone through?
Person to Person transactions can take anywhere from 45 minutes up to 8 hours depending on the volume of deposits. Please make sure you have introduced the Control Number (MTCN) once you send the transaction. If it’s been longer than 8 hours, please send an email to support@winningpokernetwork.com with these details: Sender’s Name: Receiver’s Name: […]
I accidently sent my crypto deposit to a different address. What can I do?
We can assist you with this. Please contact support@winningpokernetwork.com with how much you sent and what address you sent the funds to.
