Can I self-exclude myself from your Casino?
Yes, you have the option to self-exclude from accessing the casino. We offer three different methods to facilitate this directly from your poker client: Hide Access: Enabling this option will temporarily remove the CASINO tab from your lobby. You can re-enable access at any time. To activate this, go to SETTINGS, locate the RESPONSIBLE GAMING […]
How does the Casino Rebate work?
The Casino Rebate is a 10% cashback bonus we offer at our classic casino. To apply for the 10% Rebate Bonus, you must meet the following requirements: Must be over $200 in NET losses from the previous week to qualify. Rebate Bonus must be requested on Mondays only (no exceptions). Players may only make one […]
Where can I find ACR Poker’s Security and Integrity policies?
You can review our comprehensive Security and Game Integrity policies by visiting the following link, which details our commitment to maintaining and upholding a fair gaming environment for all participants: https://acrpoker.eu/security/
Can I reopen my Sportsbook access?
We’d be happy to allow you access to our Sportsbook again. However, we can only do so if you originally chose to temporarily disable your access and not permanently disable it. This is due to our Responsible Gaming policies. If you requested a temporary ban and now want to change it, please contact Customer Support.
How many different casinos do you offer?
We offer three Casinos for your pleasure. They are Slots Casino, Classic Casino and Live Dealer Casino. For more information on each, visit us here.
Can I self-exclude myself just from your Poker section?
Yes, you can. Please contact Customer Support and let them know if you want to temporarily or permanently disable your Poker access. Please note that if you choose to permanently disable your Poker access, there is no way to reverse the process. This is due to our Responsible Gaming policies.
What documents do you accept for account certification?
These are the documents we accept for account certification: A clear picture of the front side of your Driver’s License or Government Issued ID that clearly states your name and date of birth. A clear picture of a recent utility bill, showing your name and registered address, not older than three months. If you do […]
Why didn’t I get my verification email after logging in from a new device?
If you haven’t received your verification email, and you’re using a new device, please check your spam or junk folder. Look for an email with the subject “New Device [Attention]”. Note sometimes the email can take a few minutes to arrive. If you still can’t find it, we recommend changing the email address you have […]
Why can’t I log in from my new device?
If you have a new device and you can’t log in, you should see the message below “You have logged in from a new device. A verification email has been sent to your email account” Check your email for a message from our device manager and click on the verification link. You can then log […]
