Frequently Asked Questions

Is ACR Poker the same as Americas Cardroom?

ACR Poker is our new name but we are the same company who’s been serving you proudly for over 22 years.  We’re very excited to have upgraded our poker platform and website with a whole new look and feel that we know you’re going to love.  

Can you send me the download links to get the new client please?

You can either download directly from your WPN poker room or use the links provided here:   Brand Windows MAC Mobile Web Version ACR Poker ACR Installer ACR Poker Installer ACR Poker Installer ACR Poker YA Poker YA Poker Installer YA Poker Installer YA Poker Installer N/A Black Chip Poker Black Chip Poker Installer Black […]

How do I revert to the old software?

We are full steam ahead with the new look and feel and playing experience ACR Poker is going to deliver. There is no option to revert to the old software client.   We’re working diligently to repair the small issues that are being reported with the relaunch.  We trust this new platform will deliver you […]

What’s my username, screen name, etc?

If you are logged into your account, your username will be displayed at the top right of the poker client.   You can also find your personal information by logging into your account and clicking on the Green ‘My Account’ button, which is located at the top right corner of the screen.

How do I know your games are fair?

RNG in Our Online Poker Platform The Random Number Generator (RNG) used in our online poker platform is based on a well-known hash algorithm that generates unpredictable outcomes. This algorithm is utilized to shuffle and deal cards from a standard 52-card deck, resulting in up to 1.4615 x 10^50 possible shuffles. This astronomically large number […]

Why isn’t my bonus active?

All bonuses for first-time deposits are automatically activated as soon as you make a deposit. Remember, you need to release the bonus with your play.  You can learn more about how to release your bonus here: If you feel you aren’t receiving credit for your reload bonus, contact for assistance.

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