Frequently Asked Questions

Gameplay

What are satellites?

In poker, a satellite tournament is a qualifying event. Winners of these satellites often win the buy-in fee to a larger, more prestigious tournament like The Venom. Yet technically, any tournament that awards tickets to a large tournament would be a satellite. Satellites are also available for Live Events such as Punta del Este or The Cage Live. You can find satellites in the poker client by clicking on either the ”Tournaments” or the ‘’Sit & Go’’ Tabs and then clicking on ”Satellites”.

Read More »
March 1, 2023

Why can’t I use my tournament ticket?

Your tourney ticket could be expired, which you can check by looking in the poker client. Remember, your ticket also can only be used for tourneys of that exact buy-in amount, or for the specific tournament they’re designated for.  If you have a valid tournament ticket but receive an error message when attempting to use it, then restart the poker client. If it still doesn’t work, please contact customer support.

Read More »
May 24, 2022

What happens if my tournament ticket expired?

Each tournament ticket is listed with an expiration date in the poker client, so please make sure to use it while it’s still valid. Remember, a tourney ticket is only for tourneys of that exact buy-in amount, or for the specific tournament they’re designated for.  If you have a valid tournament ticket but receive an error message when attempting to use it, then restart the poker client. If it still doesn’t work, please contact customer support.

Read More »
May 23, 2022

How can I register for a poker tournament?

Click on the Tournaments Tab. Next, browse the list of events and double-click on a tournament that is either listed as registering or in late registration. On the right side of the lobby click on the Join button. You will see a new window with the tournament info, and now you can click on the green Register button.

Read More »
May 23, 2022

How do I allow (or not allow) the Run it Twice feature?

If you want to enable the Run it Twice feature at all tables when it’s available, simply follow these steps: Go to the poker client Click “Settings” Click “Playing Tools” Click “All in Options” Check the box “Always Run it Twice” Alternatively, if you want Run it Twice to always be disabled, check the box “Never Run it Twice”. If neither box is checked, the option to Run it Twice will pop up at an individual table when applicable. Click “Yes” if you want to or “No” (or wait 5 seconds) if you don’t.  More info on Run it

Read More »
March 23, 2022

Can I play on my Chromebook?

Chromebook’s users can access all our mobile gaming options. That means you can visit our three casinos and sportsbook or play Jackpot Poker.  Our full range of tournaments and cash games are available on Macs, PCs, and Android operating systems, at this time.

Read More »
August 5, 2021

What games can I play with my phone?

We offer a number of poker games on mobile, including Blitz Poker, Spinz (Jackpot Poker) and Tournaments, if you are playing from the Android operating system. You can also play casino games, including Live Dealer Blackjack, and access our full sportsbook.

Read More »
August 5, 2021

Select the software version that is right for your Mac

Mac wth Apple Chip

Most Common

Mac with Intel chip

How to find my chip architecture?