Frequently Asked Questions

Gameplay

What is an on demand tournament?

On Demand Tournaments bring you the excitement of multi-table tournaments with the convenience of a sit & go. Just like a sit & go, an On Demand Tournament has no set start time. Instead, play begins when the minimum number of required entrants to start the tournament is met. Even after play starts, other players are allowed to join the tournament during a designated re-entry period. Learn more about On Demand Tournaments here.

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What is a flight tournament?

Multi-flight tournaments are phased poker tourneys with more than one entry day. Each entry day plays up to the same point and all remaining players qualify for the final phase. The final phase is comprised of players from all the entry days.

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What are satellites?

In poker, a satellite tournament is a qualifying event. Winners of these satellites often win the buy-in fee to a larger, more prestigious tournament like The Venom. Yet technically, any tournament that awards tickets to a large tournament would be a satellite. Satellites are also available for Live Events such as Punta del Este or The Cage Live. You can find satellites in the poker client by clicking on either the ”Tournaments” or the ‘’Sit & Go’’ Tabs and then clicking on ”Satellites”.

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Why can’t I use my tournament ticket?

Your tourney ticket could be expired, which you can check by looking in the poker client. Remember, your ticket also can only be used for tourneys of that exact buy-in amount, or for the specific tournament they’re designated for.  If you have a valid tournament ticket but receive an error message when attempting to use it, then restart the poker client. If it still doesn’t work, please contact customer support.

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What happens if my tournament ticket expired?

Each tournament ticket is listed with an expiration date in the poker client, so please make sure to use it while it’s still valid. Remember, a tourney ticket is only for tourneys of that exact buy-in amount, or for the specific tournament they’re designated for.  If you have a valid tournament ticket but receive an error message when attempting to use it, then restart the poker client. If it still doesn’t work, please contact customer support.

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How can I register for a poker tournament?

Click on the Tournaments Tab. Next, browse the list of events and double-click on a tournament that is either listed as registering or in late registration. On the right side of the lobby click on the Join button. You will see a new window with the tournament info, and now you can click on the green Register button.

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How do I allow (or not allow) the Run it Twice feature?

If you want to enable the Run it Twice feature at all tables when it’s available, simply follow these steps: Go to the poker client Click “Settings” Click “Playing Tools” Click “All in Options” Check the box “Always Run it Twice” Alternatively, if you want Run it Twice to always be disabled, check the box “Never Run it Twice”. If neither box is checked, the option to Run it Twice will pop up at an individual table when applicable. Click “Yes” if you want to or “No” (or wait 5 seconds) if you don’t.  More info on Run it

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