Frequently Asked Questions

Why was my account suspended?

Keep in mind we only allow one account per player. If you create a second account, it will be permanently closed. Are you trying to play from a BANNED COUNTRY? If so, the account will be temporarily suspended. Please contact us once you leave the banned country. Also, if you use a VPN that shows […]

Can I play on two different Winning Poker Network rooms at the same time?

You are permitted to have an account on each of the Winning Poker Network (WPN) sites but note that simultaneous logins are not allowed. Additionally, be cautious when playing the same event with multiple accounts, as this may raise a security flag (e.g., registering for a tournament in one skin after being eliminated in another). […]

Where can I find my balance?

Log into the Poker Client. Click on the Green ‘My Account’ button on the top right of the screen. Or you can also see it under your username in the main lobby.

Why am I unable to use my Payz account?

If you receive a message that your Payz account isn’t allowed, then please email  You must include a screenshot of your Payz account that displays the account holder’s information and account number. This is for security and verification purposes and will ensure the receiving account is under your name.

How do I certify my account?

Just follow these simple steps: 1.From the lobby click the green ‘My Account’ button 2.Click on ‘Deposit’ 3.Next click on ‘Certifications’’ 4.Click on ‘Document Verification’ 5.Also, you can update your personal information. Hit the button highlighted below and check the specifications. 6.After choosing ID Verification, Proof of Address or Update Personal Information you will find the […]

How can I report a suspected security incident?

To report a security issue with your account, please email from your registered email address. Be sure to provide a brief description of your issue along with answers to the following questions: A) When was the last time you accessed your account? B) What was the balance of your account the last time you accessed […]

How can I reopen my account?

We’d be happy to allow you access to our Poker section again. However, we can only do so if you originally chose to temporarily disable your access and not permanently disable it. This is due to our Responsible Gaming policies.  If you requested a temporary ban and now want to change it, please contact Customer […]